Billing & Plans

The three flat-rate plans can be billed monthly or annually, and annual billing saves you 2+ months: Maker is $180/year (vs $228 paid monthly), Artisan is $480/year (vs $588), and Workshop is $888/year (vs $1,068). Free and Pay As You Go have no annual option — Free costs nothing, and Pay As You Go bills monthly on usage.

You can switch between monthly and annual on the same plan at any time from Settings → Billing using the Change Plan button — pick your current plan with the other frequency and confirm. Lemon Squeezy prorates the charge for the remaining time in your current billing period.

Pay As You Go has no monthly fee and no caps. Usage is measured in credits at $1 per credit, and every month the first 30 credits are free — spendable on any usage. A quiet month can cost nothing at all, which is why this plan suits seasonal and variable-volume sellers. Transactions are billed on graduated tiers, so the per-transaction rate drops as volume grows:

Beyond transactions: 2 users and 2 locations are included, and each additional one costs 10 credits/month. Storage is unlimited and billed at 0.25 credits per GB per month. Audit-trail retention is configurable — 7 days is included, 30 days costs 10 credits/month, 60 days costs 50, and unlimited retention costs 100. All charges are based on peak usage during the billing period (deleting a transaction afterward doesn't lower the count), free and bonus credits are applied first, and the total is rounded to the nearest whole credit. The Settings → Billing page shows the full live breakdown.

To help you backfill history when you start, each plan grants a one-time bonus on top of the monthly limit: Free gets 75 bonus transactions at signup, and the first subscription to Maker, Artisan, or Workshop grants 300, 1,000, or 2,000 bonus transactions respectively. Pay As You Go gets 50 bonus credits ($50 of usage) instead. Bonuses expire one month after they are granted, so plan your data backfill for your first weeks.

If you later move to a plan with a larger bonus, you automatically receive the difference — for example, going from Maker (300) to Artisan (1,000) grants 700 more bonus transactions. Active bonuses and their expiry dates are listed on Settings → Billing.

Go to Settings → Billing (owner only) and select Change Plan (on the Free plan the button reads Upgrade Your Plan). Pick the new plan and billing frequency, then confirm in the review dialog. Upgrading from Free opens a Lemon Squeezy checkout to enter payment details; changes between paid plans apply to your existing subscription, with Lemon Squeezy prorating the charge for the remainder of the period. Upgrades take effect immediately; downgrades apply at the end of your current billing period. The Billing Portal button opens Lemon Squeezy to update your payment method or download invoices.

On Free, Maker, Artisan, and Workshop the monthly transaction limit is a hard stop: once you've used your plan limit plus any active bonus transactions, new transactions are blocked with a "Transaction limit reached" message until your next billing period starts or you upgrade. Nothing is deleted — your existing data and reports keep working. The usage meter on Settings → Billing warns you as you approach the limit.

Marketplace-synced orders are handled more gently: syncing reserves 25% of your base plan limit for manual entries, and orders beyond that are queued — they import gradually across future billing periods rather than being denied, so a large Etsy backfill never locks you out of your own account. Pay As You Go has no limit at all. See the Etsy sync guide for how queued orders flow in.

Cancel Subscription on Settings → Billing keeps your plan active until the end of the paid period, after which the account moves to the Free plan with its lower limits (the dialog warns you if your storage already exceeds the Free plan's 200 MB cap). All data is preserved, and a cancelled subscription can be reactivated before it expires.

Your data is always yours to take: individual lists export as CSV from their pages, and Settings → Data Management (owner only) offers a complete bulk export of the account as a single file, along with the option to delete account data. Note that Free and Pay As You Go accounts are subject to an inactivity policy (warning, lock, then deletion after extended inactivity) — flat-rate plans are exempt. The FAQ has the exact timelines.