Privacy Policy

1. Introduction

Welcome to Ardent Seller, a service provided by Ardent Workshop LLC ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our inventory and transaction management platform.

By using Ardent Seller, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us, including:

• Account Information: Name, email address, password, and organization details when you register for an account
• Profile Information: Additional details you may provide in your user profile
• Business Data: Inventory records, transaction details, vendor and customer information, recipes, and other data you input into the platform
• Payment Information: Billing details and payment card information (processed securely through our payment processor)
• Communications: Information contained in messages you send to us or through our platform

2.2 Automatically Collected Information

When you access our services, we automatically collect:

• Usage Data: Information about how you use our platform, including features accessed, time spent, and interaction patterns
• Device Information: Device type, operating system, browser type, IP address, and unique device identifiers
• Log Data: Server logs including access times, pages viewed, and system activity
• Cookies and Tracking: Data collected through cookies and similar technologies (see Section 6)

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our platform's functionality
• Account Management: To create and manage your account, authenticate users, and process transactions
• Customer Support: To respond to your inquiries, provide technical support, and resolve issues
• Communications: To send you service-related notifications, updates, and marketing communications (with your consent)
• Analytics: To analyze usage patterns, improve user experience, and develop new features
• Security: To detect, prevent, and address security threats, fraud, and illegal activities
• Compliance: To comply with legal obligations and enforce our terms of service

4. Data Sharing and Disclosure

4.1 We Do Not Sell Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4.2 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our platform, including:

• Cloud hosting and infrastructure providers
• Payment processors
• Analytics and monitoring services
• Email and communication services
• Customer support tools

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, or government regulations).

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

4.5 Team Members

Information within your organization account may be accessible to team members you invite to your account, based on the roles and permissions you assign.

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security audits and monitoring
• Access controls and authorization protocols
• Multi-tenant data isolation

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform:

• Essential Cookies: Required for the platform to function properly (e.g., authentication, session management)
• Analytics Cookies: Help us understand how users interact with our platform
• Preference Cookies: Remember your settings and preferences

You can control cookie preferences through your browser settings, but disabling certain cookies may affect platform functionality.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements.

When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, except where we are required to retain it for legal or regulatory purposes.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Data Portability: Request a copy of your data in a structured, machine-readable format
• Opt-out: Unsubscribe from marketing communications at any time
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us using the information in Section 12.

9. Children's Privacy

Ardent Seller is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws, including the use of Standard Contractual Clauses, adequacy decisions, or other legally recognized data transfer mechanisms.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date at the top of this policy
• Sending you an email notification for significant changes

Your continued use of our services after changes are posted constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

13. Additional Information for Specific Regions

13.1 California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how we use it, the right to delete personal information, and the right to opt-out of the sale of personal information (which we do not engage in).

13.2 European Union Residents (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, erase, restrict processing, object to processing, and data portability. We process your information based on legitimate interests, contractual necessity, or your consent.